How can we help you?
Where is my order?
Once your order is placed, BEX will be preparing your order. It'll be with you within 24h.
To see your order status, log in to your account and go to Account Dashboard/My orders.
If you have any questions or issues, get in touch and our Ploom care team will be happy to help.
If you need more help, you can also have a look at our delivery FAQ.
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Contact usAre you over 18?
You must be 18 years old to enter this site.
Only existing adult smokers and users of vapes and other nicotine products in Serbia are permitted access to this
website and Ploom products. Ploom products are not smoking cessation aids or without risk and can be addictive.
See this page for more information.